Expert

Zhang Songqi

Songqi, Zhang

»If expectations are over-fulfilled, customer satisfaction is achieved.«

After his mechatronics studies Zhang Songqi worked as an After Sales Director first. Later he was employd as a Manging Director by a number of car dealerships in China. Since 2009 he is a coach and trainer in sales and after sales management, marketing and showroom management. Zhang Songqi is also an experienced automotive expert for quality management concepts and project management, especially with German premium carmakers. He showed his strength in concepting already widely, eg during the establishment of Key Performance Indicators, the development of after-sales training, the monitoring of workshop performance and the service and recall management, eg for a Japanese premium auto manufacturer.

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